Choice Hotels Rewards - Bonus Rewards Points Not Received for 2 Eligible Nights
I stayed 2 separate nights at a Quality Inn in West Virginia, 10/14/2012 and again on 10/18/2012. I made reservations on line in advance for both stays using my Choice Rewards account. At this time, there was a "stay 2 nights and earn a bonus of 8000 points". This is the same program they are advertising right now. I didn't notice that the promised bonus points were never awarded.
Recently, I inquired why the bonus points weren't awarded. The reply I got from "Bob" from India was that I should have received them, but I didn't ask for them. On March 30, 2013 I contacted Choice customer service via email and they cheerfully responded that I did receive points for my stay, but no bonus points