T-Mobile - The Worst Lying Customer Service I Ever Encountered
New Customer Prepaid Plans - Complaint
INDIANAPOLIS, INDIANA -- I will try to make my review short; therefore omitting lots of info. To sum up I went to T-Mobile store to get a prepaid plan with my new unlocked Nexus 4; the best cell I believe I can get these days. T-Mobile sales representative didn’t advise me the address I live in is not covered at all and also areas around it. I was not informed about the $30 new customer plan, which I would get if I would know there are coverage limitations. I could adjust that price. But instead I was sold the $60 prepaid plan, which is a total waste of money while I am not able to use my cell for data almost at all.
Calling T-Mobile about this issue I was confirmed to get the $30 new customer plan (just few days after original prepaid plan purchase) for the next month. Well, that didn’t happen while T-Mobile changed their tune in the process; but still sold me a $30 prepaid coupon.
I was told to wait till my first month expires. I was not being able to switch to the plan, instead I was told by their “customer manager”; who refused to give me his name, to purchase a new phone bundle, which meant to spend another few hundreds of dollars and have my brand new Nexus 4 resting in a drawer. This is not an acceptable solution and a poor unprofessional customer service. T-Mobile customer service lies to their customers just to make a sale, they are careless of their reputation and accusing customers of things they did not do – I was accused of lying, I wish I had recorded the first and second conversation. My last ones are.
ExecutiveRelations@T-mobile.com will not answer your email unless you email another three T-Mobile addresses complaining about executive relations not answering your email. After that I received an email from ExecutiveResponse and I was also called back that day after I submitted my detailed info to them. I was promised by Lisa this issue will be solved within 4 days. Well, it wasn’t. This is a third lie for the same issue.
AVOID T-Mobile; they do not care about their customers. Verizon is expensive, but at least I was treated by them very well and always with a respect, NOT with T-Mobile.
PS: dave.miller@T-mobile.com; mediarelations@T-mobile.com; john.birrer@T-mobile.com