National Car Rental - Damage Claim & Loss
Rental Car Dodge Durango 4X2 - Complaint
EL PASO, TEXAS -- If you ever use an American Express Card, which automatically has $500 rental auto coverage and you rent from National Rental in El Paso, TX, then be forewarned: You will automatically be billed for damage to the rental vehicle.
I switched from my VISA card to my AMEX card to rent from National. Turned the car in, as I have done so many times over the past two years and I get an email claiming I owe National Rental Car in El Paso, TX $500.00.
Here is the clue:
A. The Lot Attendant was not on site; as was supposed to be when I called the night before so I could get an electronic print-out statement.
B. The lot is not protected: NO Gates, NO Gate Attendant, NO pop-up road spikes.
C. Anyone at any time can drive on or off the lot where the Rental Cars are kept. There are no cameras, none that I could see or recognize.
D. The lot is poorly lit.
E. The spaces are cramped and on top of each other.
F. I unloaded the Durango from the rear hatch and walked the vehicle before I left at 0515 hours and there was not a scratch or dent of any kind.
This is FRAUD, and National Car should be ashamed to have resort to actions like this because it is deceitful.