Apria Healthcare - Do Not Use Apria In Any State
Homecare Supplies - Complaint
CHANDLER, ARIZONA -- 1st and only order for monthly homecare supplies from Apria: I provided manufacture part numbers via a fax for equipment and supplies I needed. I received 2 correct items of 7 ordered and 1 item that was not part of my order... The 5 items that I did order that were incorrect, only 1 was corrected and 1 of the 5 was unusable and very expensive, several hundred dollars. After a half dozen calls, none of the remaining incorrect items were corrected, including the very expensive item.
I contacted Apria's Corporate Office and submitted a formal complaint... their corporate office did nothing to assist or get the items corrected. My insurance paid for everything, including the wrong items. BCBS... I complained to them also, for paying.
I cancelled all future orders and I am now ordering the items I need directly from the manufactures. I buy in bulk and everything is great. Though I am paying for everything myself, but it is well worth it, not having to deal with Apria or any other company that is paid by insurance.
If you haven't used Apria before, please don't... if you are currently using them, please find a back-up so that when they mess up, you or your loved ones don't have to pay the price of wrong or missing supplies when they need them.