Staples Wiped Out All Data From My Computer
PC - Complaint
PRESQUE ISLE, MAINE -- My husband's computer cord stopped charging his computer and it went dead. We took it to Staples and they said it needed a new motherboard that would cost $369.00. We asked if the data, including over 4000 pictures would be lost. The technician told us no, that it wouldn't affect the data content. We talked with him and told him we would go ahead and have the motherboard installed because we wanted to be able to get to the pictures and other data. We talked with him for over 30 minutes as we filled out the paperwork and he never said once we would lose our data. We paid our money in good faith.
When my husband picked up his computer all the data was wiped out. Even the programs that came with it, Microsoft and the Norton Security program we installed were gone. All he has is a solitaire game. I cannot tell you how upset we are. If we had known there was any chance this would happen we would never have had this done. We basically paid Staples $369.00 to wipe out everything on our computer. AND I have to purchase Windows and Norton again. We are technologically savvy and we relied on the technician to guide us to the best option.
We did not even receive a courtesy phone call to let us know our data would be lost. I have purchased three computers from Staples, plus hundreds of other products, but I will NEVER set foot in a Staples again. they do not care about you. Only your money.