Sears - No Customer Service
Appliance - Complaint
LEBONAN, PENNSYLVANIA -- About a year ago I bought an Electric stove at Sears, just a few months later the computer caught on fire and I had to quickly throw the breaker, when I called Sears they told me that the repair parts would be free but that I would have to pay A $160.00 service fee. I argued about it to no avail, so I junked the stove and bought another one from Lowes.
Now about 6 weeks before Xmas I bought a ring for my wife as an Xmas present with my credit card which I was told had to be special made for the sizing. I said that was OK as long as I had it for Xmas, they assured me that it would be no problem and should be in within two weeks, they would call when it came in so I paid for it with my credit card.
Three weeks later I stopped in and they said it was in, I ask why they hadn't called and was told they thought they had called, well when I looked at the ring it was still the same size 7 and had never even gone out, this upset me and I again ask if it would be ready for Xmas and again I was assured it would be.
Well two weeks go by without a phone call, so I stopped in and no one even knew where the ring was and thought it was not yet returned, so seeing that Xmas was just around the corner I told them I couldn't take the chance of not having an Xmas gift for my wife I wanted my money back. The clerk said she had to get the manager and he told me the refund would have to be put back on my credit card. I told him that was not expectable since I needed to get another present for my wife and that the money would not be on my card for a week or more and that my records showed they got their money five weeks ago. He in turn said he would have to get his manager who told me the same thing and he stated to get loud and threatened to call the police if I didn't be settle down and leave because he couldn't give me cash.
When I got home I called Sears headquarters and told them what had just happened, I ask for a manager and was told he wasn't in at the time. The clerk told me she was very sorry and would tell her manager who in turn would contact me to make things right. Just minutes later I had a message on my E-mail from her to her manager stating what I had told her and further read case closed.
With that I immediately called her back and ask her what she meant by case closed. She in turn said it would be handled internally. I said she had told me her manager would call me to correct things. Now she tells me I misunderstood, as they handle things internally and that they don't inform the customer how it is handled.
Well I am not that dumb, I realized that I had just been blown off!!
Then when I went on their web site I realized that the manager she had quoted, no longer even works for Sears. This to me is a shame as I had always liked Sears and thought highly of them. But now in my opinion they are worthless and I have since closed all my accounts and credit cards with them and I would never again be caught dead in Sears or K-mart which is owned by Sears. So BUYERS BEWARE!!