Warning - Do Not Buy A Straight Talk Phone
Cell Phone - Complaint
MONTGOMERY, ALABAMA -- I purchased a straight talk phone less than a month ago...When I got the phone-I randomly called people with not knowing because of the phone keypad...I locked the keypad but when I had to unlock the pad..there was a button that say to unlock..The button to unlock the phone did not work properly so I had to keep mashing it to try and unlock the phone...In which this was a headache..Also, if I held the phone to close to my ear...it would mute the phone..So, by now I decided that this was not the phone that I really wanted. Than I decided to wait until it was time to renew my order than I was going to transfer my service.
A few days ago...a friend sent me some picture..I downloaded the picture and for whatever reason the phone froze than the screen turned sort of a whitish color. I removed the battery and power the phone up again and the screen still was still blank.
In the mean time-I was waiting for a return phone call from my friend. So, I used another phone to check my voice message. To my surprise, my phone calls were being transferred to another friend of mine phone. I had a hard time believing that this had occurred being that I did not initiate call forwarding.
This is when everything started to go downhill. I called Straight Talk after for two hours and the phone was constantly busy. After repeated calls and couldn't get through. I ended up googling and can across a website that was called gethuman.com. I was able to get through and to actually speak to a rep...I was instructed to take the battery out-in which I had already done prior to making a call. That didn't work than I was told to dial 22890 in which I kept telling the agent that the screen was blank and it would not allow to dial a number...I kept trying to explain to them that my phone was going to another number...each time the agent did not address the issue I stated..They put me on hold and when they returned provided me with an answer that did not make absolutely no sense. I had never been so frustrated in my whole life with a cellphone company. None of the agents make any sense and had no clue what to help me..So, I asked them what did I need to do..the agent told me they could send me a new phone and that could take 2-3 days before I would receive it...in the mean time my phone would still be routed to someone else phone..
So, I had already decided that I did not want straight talk in the mean time I had ordered a boost phone..I ended having my service transferred from straight talk to Boost Mobile in order to have my calls routed by to my phone.
I still have no clue how the calls were directed to someone else phone when I did not forward the calls.
The experience I had was awful...The agent lack training and have no clue what they are talking about...This is a foreign call center and the agent English is horrible. They are reading from a script or have a knowledge base system that they can query for certain issue...If they can query the issue they have no clue what to do.
If Walmart back this product-that doesn't say very much about Walmart...Even though I am a Walmart customer..The reason I decided to purchase this is because it is advertised by Walmart..Walmart CEO needs to purchase one of these phone and called customer service and see what kind of experience he have...Walmart needs to stick with retail not cell phones.
In closing...if you are looking for an headache and want to endure frustration..than please obliged and get one of these phones- otherwise stick with a reputable company that back their product. I guarantee that if you purchase one of these phones and have to call customer services. You will be on this website writing an complaint.