Dish Network - Dish Doesn't Care About It's Customers or Their Loyalty
BAYTOWN, TEXAS -- I've been a loyal Dish Network customer for app. 7 years. I have always paid my bill on time and have been a premium customer subscribing to all their premium channels. I have one basic non DVR box that I take on jobs which I go on with my father in his RV. Dish cut off service to this box and refused to reinstate it due to the RV not being in my name.
I tried all options that I could think of to keep the service but absolutely no accommodation was made for my long years of customer loyalty. I suggested, just reinstateing the box with the boxes in my house, I suggested changing the name on my account. I suggested returning the box and subscribing to a new box, I suggested that I would buy a new box at my expense and add it to my account and each of these suggestions was rejected. Additionally, I was lied to that rule was in place in order to comply with govenment regulations.
After some investigation, I discovered that this was a Dish Network policy and had nothing to do with government regulation. After investigating what Direct TV's policies were, they offered me the same package as Dish Network without the RV restrictions at a much cheaper price. Again I presented this information to Dish network and their attitude was that they were not going to do even the slightest thing to satisfy my complaint and if I didn't like it I could leave their service. That is exactly what I did. My direct TV will be installed on April 13. Do not subscribe to Dish Network. They treat their customers like criminals.