Never Again on Whirlpool
Whirlpool Duet Steam Front Load Washer - Complaint
I purchased a lemon washer from Whirlpool (WFW9600AT01)! Instead of the F35 error, I received an F70/71 error code. The machine is less than 5 years old. I bought Whirlpool as I thought it was a solid name. I paid $1600 for it. We are a 2 person adult household...no major usage. Usually, 3-4 loads a week. I never expected the issues I am having.
The first time I called in was Dec 2012 and I was told to push some configurations of buttons and use a different cycle to wash. That worked for a few more weeks. Then, I had to call for service again. The guy came out in January and said we need to order a part that would run me around $500 parts & labor and that it might not fix the issue. If that part did not work, then I would have to order another one around the same price quote. I got a second opinion.
I called another repair man who was a referral from a friend. The guy came out and said he could have it repaired within a couple of weeks and we would only have to replace one part...just under $500 and it would be working. I thought ok, I can do that. I understand that parts break. We replaced the part and guess what, the first repairman was correct! Now we needed to order another part which had an original estimate for delivery in Feb, then March 25th, then June 22nd.
Today, when I called Whirlpool for assistance, I was told the date has moved to July 19th and there is no guarantee. Now, we are renting a washer to do laundry until said part arrives. I complained and was basically told, it has been documented but we are sorry there is nothing we can do because of the age of the appliance. I will be posting everywhere I can to let all know--Do Not Buy Whirlpool! Customer service was not helpful and as a consumer being without a washer for more than 6 months and told that I should have ordered extended warranty is basically a slap in the face. So much for the reputation I thought Whirlpool had.