Affordable Dentures - Don't Go To This Office!
Full Dentures - Complaint
ALBUQUERQUE, NEW MEXICO -- I agree, I made the mistake of going to their office in Albuquere, NM. I went to them about 3 months ago. Got convinced to get their ultimate Denture package. I could never find anyone in the office to explain the timeline of what exactly was going to happen and what to expect during and after the tooth extractions, I arrived 1 week later to have 24 teeth extracted, none of the receptionists in the office knew what I was there for! Oh buy the way, I had to pay for everything up front before anything would be done, the day I went in for my consultation, had x-rays done, was not told there was a charge for that, then I went to check out and they demanded $80.00 for the x-rays!
After the procedure I really was not in two much pain, I had an appointment 3 weeks later for a soft reline, everything still ok, when I checked out that day I was told to call in 3 weeks to make another appointment for another soft reline. I called 3 weeks later on a Monday to make an appointment, was told they are closed that Friday” good Friday”, I said ok what about earlier in the week, told sorry their booked, so I had an appointment the following Thursday 10:00 AM, by then my lower dentures were really starting to hurt, could not wear them since the day before. I could not eat solid food without my lowers in. So I took time off work to go to my appointment. Arrived at 9:45, sat there in a crowded waiting room for 1 hour and 45 minutes, was never seen, when I asked the receptionist about it she acted like how dare me ask her anything!! Told her I had to leave to go back to work, I need another appointment, she got all pissy and said come in tomorrow at 10:00. Next day have to take more time off work, arrive at dentist office at 9:45 again, waited till 11:30, every time I asked about me, I got nothing but attitude, so I told that receptionist I had to go back to work, I need another appointment, she tells me Monday at 11:00 AM. Now keep in mind that all this was already paid for upfront, have not been able to eat solid food until I get this procedure done.
So now I’m waiting through the weekend to go back on Monday, hope they can do it then.
I really don’t think they care about any of the patients! They already have been paid in full!
I wish I would have never gone there! Don’t even think of going to that office!