Bob's Furniture - POOR Customer Services
Bedroom Set - Complaint
POUGHKEEPSIE, NEW YORK -- I just purchase a bedroom set for my son and I was so excited waiting for my son to see it. Delivery day came in and when the guys are leaving I notice that the bed wasn't in the room, the delivery guy didn’t know where it was so I call Bob store and they told me that the bed was in back order and that if I wanted the delivery guys can take all the items back since they didn’t have the bed. What a joke lady, I just took a day off from work to wait for a delivery that never came in completely and had to miss another day from work to finally get the bed and another thing, the storage drawers where broken both delivery days.
If they would have called me before the first delivery and explained to me that one of the items was in back order I would have waited until all the items were together to set a delivery day so instead I missed two days out of work and still didn’t get all my pieces and the best part is their customer services…..seriously, and quote “we can take all the items back to the store and reimburse you”..get a clue lady, I already donated my old son’s bedroom set, so what am I suppose to do? Return everything and have my son sleep in the floor, why not take responsibility of your bad customer services and admit that you should have call me in advance letting me know that one of the items were not in and not me finding out by the delivery guy….oh and the best for last, the apology gift of $50 to a Bobs store, who the hell want to buy from there again….not me, not ever.
I’m always improving and buying new furniture and this time I just wanted to save couple of dollars but man I was wrong, at the end I spend more money and lots of aggravation. I would never buy anything else from there again. The furniture is made with cheap material, it doesn’t even look like in the store…..but the worst of all was their bad customer services, what can I say to myself, live and learn.