Bob's Discount Furniture - Your Name Is All You Have, What The Hell Were You Thinking Bob!!!!!
Customer Service, Furniture Quality and Delivery - Complaint
FALLS CHURCH, VIRGINIA -- I would never purchase anything from Bob's there were no greeters at the door, the store was disguised in their setup beautifully as quality furniture. Once you got to the customer service area in the back, there was this one customer service representative who lie about the number she called the number was wrong, however she had this "I'm gonna prove you wrong attitude" never apologizing at all she cancelled the delivery order. When my daughter spoke to her on the phone she says "You must be dreaming because "you did tell me you had a family emergency", a lie. My son in law took off the day to make sure there were no problems. This is their Best customer service.
The furniture quality is of the cheapest wood they must have used a tree that dead and they were hoping that the one root hid the fact that it was cheap wood furniture quality. The delivery date were cancelled three times by the warehouse due to the store not having the items in stock as they made it seem. The were missing items, the baby's bedrails, screws were falling out of the chairs.
The delivery method of what Bob's brag about on television is overrated. Your good name is all you have, What the Hell were you thinking Bob!!!! Your store should be boycotted. You are a dis-service to people looking for a bargain during these hard times. I would never refer this store to anyone, customer service reps, store furniture and delivery needs to be addressed and other complaints need to be written to the corporate office and Better Business Bureau and some people need to be fired. I think I've said enough!!!!