Never Trust Hotels.com
Hotel Booking - Complaint
NEW ORLEANS, TEXAS -- They made nice marketing on the phone during the booking. And they gave me 3 rooms booking confirmation. Then send me email for two rooms. And when I called they said they can not make anything. I can't cancel, they can not add 3rd room with the same rate. I have to pay 70$/night more.
I asked that you recorded the conversation saying that you booked for 3 rooms. They said doesn't matter what the record says, it is for their internal use. They can't do anything. I need to call the hotel. And they just hang up the phone to my face.
Never make deal with hotels.com. Never trust them.