US Airways - Refused Service/Travel
Flight/Travel - Complaint
ORLANDO, FLORIDA -- My daughter and I received the worst service I literally have ever experienced from an airline during our attempted trip home from spring break vacation. After returning our rental car, we proceeded to check in with 55 minutes to spare only to be told we were late, we had missed our flight (not true), needed more time than 55 minutes to check our bags (only had carry on luggage) and the next flight available was not until 7:50pm (original flight to leave at 5:15 am). The woman was rude, smug, not helpful in any way, shape or form and actually looked a bit pleased with the fact we were having trouble and had no options.
When we timed the actual process to enter security checks and ride the tram out to our gate, we would have had 15 minutes to spare. We ended up booking a flight with AirTran who acted horrified with what we had been through and worked diligently to help us at a discounted price for our trouble with another airline. Pathetic, no compassion, and borderline evil are terms I would use for this airline and I feel as if my hard-earned money has been stolen from me.
I will also be contacting consumer reports and the Better Business Bureau to file a complaint. I will also be telling anyone and everyone I know to fly AirTran Airways and avoid US Airways at all cost!