Dish Network - How they compete with DirectTV? I have no idea.
Satellite Installation - Complaint
FAIRBANKS, ALASKA -- If you don't want to read my entire experience, Bottom Line: DISH NETWORK HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
I recently moved to Fairbanks Alaska and purchased my first home. I thought dealing with the cold would be the worst thing I had to do, but trying to install satellite television at my house was the biggest battle yet. When I initially called in January, they told me they could get me in for February 12th for an installation. When I called to confirm the day before, they said the earliest would be February 14th. When I asked about the change, they had nothing to tell me other than they didn't have enough technicians, or they lost the record of my previous appointment etc. I was getting frustrated because Dish was apparently the only company that serviced my home, which was why I didn't go with DirectTV in the first place. February 14th came and went with no installation.
I call them again and they said February 28th was the earliest, but they would call me in the event an earlier appointment became available...lies..all lies, just like everything they ever told me. I continued calling, and they would say February 28th, and that they had earlier appointment available before I called, but someone else called in the meantime even though I was on a mythical waiting list. Finally I called and they said they could get me in on the 26th. The 26th came and went and they said they lost the record of me changing my appointment, but they could still get me in on the 28th. As before, the 28th came and went, and then they said they could get me in on March 4th...I got so fed up, I called DirectTV, and they said they were able to service my home. They came out THE VERY NEXT DAY, and installed a satellite, and when the trees in front of my house were blocking the satellite picture, the technician drove to the nearest hardware store and BOUGHT a saw to cut down the trees. Not to mention his wife called him crying hysterically because the technician's brother was being sent to the emergency room after a two car collision. He STILL finished the installation after he talked to his brother on the phone and knew he was good to finish his job before he went to see his brother. I have NO idea how Dish Network even competes with DirectTV. Dish Network has some of the WORST customer service I have ever experienced.