Car Rental New Zealand - Awful

Car Hire - Complaint
Review by drbobobrien on 2013-04-09
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
CHRISTCHURCH, NEW ZEALAND -- We were left at airport for 45 min Neil pick up. Last of our group from the plane. I signed up for all the extras; extra insurance, GPS, cell phone, that were available during my booking on line. Car was a beater, old and under powered. Chipped fenders and dented body.

Picked up a crack from a pebble on next to last day and, of course, this was not covered on the additional insurance. They said that they offered me the $5/day windshield coverage, but neither my daughter nor I remember that. Of course it was an additional $400! Of course they said it was a brand new windshield (do they use inferior glass or what! I have driven my car for 7 years without getting a crack!) they were unsympathetic and happily swiped my credit card for the $400. Don't let this happen to use. Use a better car hire agency. This one was bad.

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