Burger King - "Soup Nazi" Store Manager
Drive Through Service
MASON, OHIO -- Burger King
5558 State Route 741
Mason, OH 45040
Visit was Sunday, April 7th, approx. 3:15 pm.
Soup Nazi is store manager
The "Soup Nazi" works here as the store manager. We went through the drive-thru to order. Half way into our order, the lady stopped taking our order and the store manager started to take our order. I asked him to repeat it back. Only the first 3 sandwiches (we ordered 6) were on the order. We tried to repeat the order. He DID NOT LISTEN TO US and only repeated the 3 sandwiches again. We pulled up to the window so that we could get our order right. We again tried to tell him our order. He spoke with a thick indian accent. He told us to pull over without us giving him our order. I asked to speak to someone who spoke English. He said that he spoke the King's English, he had read the whole book (it's been the Queen's English since Queen Elisabeth has been reigning, by the way). He got irate with us and told us to pull over or he would call the police. I asked him for the manager. He said he was the store manager. I asked him for the name of the area supervisor, wanted him to spell his last name (he didn't want to) and the area supervisor's phone number.
Now all this time, I have been speaking to him in a business-like manner. He was the irate one. I have worked in restaurants for decades, including in management. I am absolutely flabbergasted that someone who is in management has not learned how to speak to customers. It was more important to him that the time at the drive through was within the specified goal than it was to get the customer's order right. Finally, a woman came over. She was the one who had taken the first part of the order. She was also in management, said that he was her boss. She also said that there must have been phone interference with our order (I did not have a cell phone with me), which was a start, but she also did not want to get our order right and only wanted to sell us the 3 sandwiches and not all 6 that we had ordered. She did not want to take the rest of our order but told us to pull forward to get the rest of our order. She was not apologetic. In this day and age when most people have cell phones that are video-capable, it is not wise for a manager to be irate to customers.
I wish I did have my cell phone with me to record his irate behavior and show it on youtube.