Disgusting Hotel- Had to Call Priceline and Hotel Multiple Times
2 Night Overpriced Disgusting Hotel Stay - Complaint
WINSTON SALEM, NC, NORTH CAROLINA -- We booked Quality Inn in Winston Salem for 2 nights. The first night, we got in late and the room was NASTY. The door to the outside wouldn't even close all the way and there were stains on the sheets!
I called the front desk and was moved to a "better" room. The door to the outside STILL wouldn't close all the way but was better. The shower had not been cleaned. It was disgusting! The paint was chipping off the walls. The sheets were itchy and we thought they might have bugs. We got through the night because it was so late.
The next morning, I checked with the front desk and they said they would allow us to cancel our hotel for the 2nd night. We booked another hotel that was 10x better and cheaper, the Hawthorne Inn!
When I called Priceline to request money back for the 2nd night (when we didn't even stay there), they said they would not issue a refund. I had to call Priceline 4 times and the hotel manager 2 times in order to finally get my money back for a night that I didn't even stay there! Priceline was not concerned. They made me do all the work, and didn't care about their customer service. They were perfectly fine allowing the hotel to charge me for a product I didn't even get. Very disappointed.
I eventually got a refund for the 2nd night, but man I had to fight for it. I have booked with Priceline approx 20 times in last 8 months. I have been a good and loyal customer. But, after the nonchalant attitude and the amount of work I had to do to get Priceline to back up a product that they sold, I'm done. I'll use Expedia or Hotels.com from now on.