Bright House Networks - Deceptive Rate Increases by Separating Equipment Fees From Service Rates
Digital Cable, High Speed Internet
SANFORD, FLORIDA -- I was receiving a service package from Bright House Networks with a base rate of $97 plus taxes and fees for a total of around $105 per month which included high definition cable TV and 10 MBPS internet speed.
In October 2012 they began charging a $2 monthly fee for the internet modem which they provided for using the service increasing the rate to ~$107, then in February 2013 they increased that fee to $3.50 which made the monthly rate to ~108.50.
When I got my most recent bill in April, I found that my bill was now $116.50! When I called about this they informed me that the $8 charge is for the digital cable receiver. I asked why I am now being charged separately for the cable receiver and the representative answered that now they separate the equipment charges from the service rates to make the bill easier to understand.
I responded back that the fact is it still makes the bill higher and she responded that the services and charges are always subject to change at any time however she did apply a substantial credit to my bill to offset this change, and they were still friendly and cordial as I normally expected. Still this does seem like an unscrupulous way to say "hello friend", to start charging additional fees for the equipment rather than having them included with the service rate as it used to be.
In other words, they're increasing the monthly bills, without "increasing the rates" or adequate disclosure of their intentions.