Hilton Hotels - Double Billed!!
ASHEVILLE, NORTH CAROLINA -- I made a prepaid reservation at the Asheville Hilton, Biltmore Park.. Daughter came down with the flu. Called a day before check in to tell them I would not make it there and I was aware it was non refundable. Asked if there was anything they could do for me? Alex, a manager said he would be happy to move it 3 days forward for me! Great, except it generated another nights stay. After repeated calls to Advanced reservations, they say only he can credit it back and they will instruct him how to do this. Talked to him twice, keeps saying he will take care of it. Give it a few days and then it will show up on my banking statement.. It hasn't and now is not returning my calls!!! I have 30 to 40 more years of travels and will never even consider a Hilton again!! Even if I do get it back one day!! Done with people and companies who waste my time!
Your only as good as your word!!!