AAA PLUS RV Not Worth it!
DEARBORN, MICHIGAN -- During the yearly renewel of our AAA a representative suggested we upgrade our membership to AAA plus RV. It sounded like a reasonable deal so I agreed to the 175.00 cost to be upgraded. It included travel interruption reimbursement involving car mechanical issues on a trip which required costs on the trip. The protection plan states that it covers rental vehicle, hotel, and meal costs to your planned destination up to 72 hours after the car breakdown to 1000.00. Our 19 year old son who is covered under our policy had severe car issues on his way back home with 870 miles left to go of the trip. Because he is not of age to rent a car my husband had to drive from our home to help him. On his way home he had planned make 2 stops. AAA made many calls from their investigative center in Southfield, Michigan about this reimbursement request. Each voice mail or phone call sounded like a police interrogation. Michelle, employee #14502 was the last person to interrogate my son. I was listening to the questions she was asking him and asking the same questions many different ways. She decided that she would only cover the first night hotel charge after the breakdown and total disablement of the vehicle. I then called the customer service dept. at AAA about the situation. I talked with Carolyn in member relations who declined to give me an employee number. I explained the situation. She was not helpful and argumentative not letting me speak. She explained that since the cost of the protection was only about 45.00 per person that each and every reimbursement request is sent to AAA investigation dept. and the employees have to be interrogating otherwise they could not stay in business. She said that since my son planned to make a stop before he got home that he was only covered until the stop. AAA covered 95.00 out of the 539.09 claim. This was contraindicating to what the Car Travel Interruption Protection Plan is supposed to cover and it states that it will cover up to 1000.00. If I wouldn't have persisted I don't think they would have covered anything at all. When I told her I would file a complaint about this issue she said they get complaints filed with the Better Business Bureau all the time and it is not a bother to them.