Choice Hotels - Worst online/phone customer service EVER!
Choice Rewards Programs - Complaint
This was the worst experience I have had with hotel reward programs. I joined the choice rewards program with Choice Hotels 2 years ago while working and traveling.
All of the points I earned were deleted after I did not use their hotels for about 2 years. Recently, they ran a pay for 2 nights, get a 3rd night free. I made reservations at the desk of one of their hotels and tried to get credit for that night's stay. The person I talked with on the phone sounded like they were from Punjab or some 3rd world country. It was like talking to a brick wall "The rules are..." "It stipulates blah blah blah..." Ok, I thought, I'll play by their rules and go online to register. That didn't work. I called their 1-800 service center number and got another 3rd worlder on the phone. He asked to verify my info that I happen to know they have in their system, and was cut off or hung up on, I don't know which. What ever.
This is my last night at any of their hotels. I want to let as many people know about this as possible.