Cox Communications - Easy Pay Nightmare
Billing Practices - Complaint
EAST WINDSOR, CONNECTICUT -- Never ever Use Easy-Pay!!!!
In mid March I noticed that my cable bill was more than a car payment so I called customer service to get rid of a bunch of my services and cancel my easy pay. My paycheck wasn't getting deposited for 2 days after the bill would have been withdrawn so I just wanted them to send me a bill for balance after the service cancellations. Well they didn't cancel my services and they took the money out anyway so my account ended up getting overdrawn. I called and complained. They assured me that it was a mistake they would credit my account and they cancelled my service.
Well 1 week later they took the money out again and the whole thing started all over again. Except my account was not credited and my bank account was over drawn again. I called again only to find out that it takes 30 days to cancel easy pay with this company and they had no intentions of ever crediting me anything. No one told me it would take 30 days to cancel easy pay when I signed up. Now I am forced to cancel my bank account and create an new one so this company no longer has access to my account. This whole thing has cost me over $200 in overdraft charges.
Oh and by the way I cancelled high speed Internet and reduced it to regular speed Internet...there is absolutely no difference in download speed. Save your money and go to another company. This is not a reputable company.