Home Depot - Strung Along For Over 3 Weeks With Successive Dates On When My Cabinets Would Arrive
Kitchen Cabinets - Complaint
CLOVIS, CALIFORNIA -- I was told my cabinets would be ready on 3-25-13. I called the Home Depot store on 3-26-18 and was told they would arrive on 3-28-13. I called on 3-28-13 and was told they were scheduled for delivery on 3-30-13. I called to complain to management and was told that they had to string me along because they were at the mercy of their supplier who was stringing them along. I called a few times afterwards and was told that they were listed as delivered, but they didn't have them so maybe they were on a truck somewhere and they were looking into it. Eventually I heard back that they finally did arrive but were missing the kick plates so the front of the cabinet would not have a finished look. They wanted me to pick them up w/o the kick plates, but I chose to wait until I got the plates, to make sure I got the plates (who wants unfinished cabinets?). I was told they would call me with the status on the kick plates. I never heard back and was sick and tired of calling the store and waiting on hold, so I used the Home Depot chat service to complain and they said they would have the store call me back. I did hear back last week on 4-4-13 from a representative at the store and who told me that they had no idea when the kick plates would arrive and would not be able to find out the status until 4-11-13 when they were able to call the supplier (I guess the phones were out of order until then???????).
I was also told I would receive a call soon after the 4-11-13 call to the supplier with an update on the status. It is the end of the day on 4-12-13 and I have not received a call. I'm very very frustrated, unhappy, and angry. If they are really at the mercy of unreliable suppliers, they should tell you that before they let me make an order.