Now I Understand Why Lumber Liquidators Has So Few Good Reviews
3/4" Maple Bellawood Flooring (5" width) - Complaint
SAN FRANCISCO, CALIFORNIA -- I recently referred a friend to Lumber Liquidators because I had purchased some bamboo from them years ago and had a good experience.
My friend purchased thousands of square feet of the Bellawood 3/4" Maple flooring in advance of her remodel so that it was in home and had time to acclimatize before being installed. Her home is perfectly dry without any water intrusion whatsoever. The boxes were unopened and in perfect condition. She purchased the flooring well enough in advance to insure the flooring was in pocket for installation. Of course, more than 30 days passes before she has a very reputable San Francisco flooring company begin installing her new flooring. After installing only 70 square feet, it becomes glaringly visible that the flooring is warped, scratched and not milled to 5" widths thus leaving gaps between the planks.
To add insult to injury the Lumber Liquidators personnel advised her that she needed an acoustical underlay for her nail down 3/4" floor. The professional installer informed her that this was not prudent advice and it wasn't needed.
As per most of your experience, Lumber Liquidators abhorrent customer service hit her on the head like a ton of garbage wood flooring.
"You're outside of the 30 day refund/warranty period". "We'll get back to you". "Bring it back to the store for review". "We'll send you a warranty form to fill out and we might exchange the flooring". "Let's lay the flooring out on the sidewalk to look at because I cannot bring it inside the store".
Her entire home renovation is now on hold with no bedroom, kitchen or living room for herself or her young child.
How do you think Lumber Liquidators will resolve this clear issue of defective merchandise? Do you think that Lumber Liquidators will do the right thing and refund her money and compensate her for the installers labor for the 70 square feet installed?
Tune in for "the rest of the story" on how an ethical company does business.