Lowes - No Longer a Customer
Customer Service - Complaint
BIG FLATS, NEW YORK -- I am a female do-it-yourselfer who purchases supplies for major projects. One time I went to Lowe's for wire and as I stood in front of the wire cutting machine, I noticed male employees walking past the isle, glancing down at me standing there, and then continued walking with no offer of help. I deliberately timed this and 45 minutes later my husband came looking for me and went and dragged a young man out of a different department to measure and cut the wire. I informed the young man that had I been standing there with a penis, I would have been waited on right away.
Case in point: a few days ago I went in again and picked up flooring tile, among other things. As I was gathering up supplies from various departments, several times an employee would look my way with NO offer of help! Once as I stood with list in hand looking for a particular item with no success, I noticed an employee coming up the isle right toward me. BUT he walked around me as if I didn't exist and continued on to go to the man further up the isle. I walked around the store and put everything back. I should have left my cart there and walked out, but I guess I am a little more considerate than the employees at Lowe's. My money will no longer go to Lowe's. Home Depot is always ready to offer help.