Red Lobster - Horrible Service
COPIAGUE, NEW YORK -- Seven members from my church went to Red Lobster to celebrate a birthday dinner with each other. We were seated @9:45, waiter took our beverage (non alcohol, appetizers, and entree order order 10:00 pm at 10:30 we received our 3 appetizers and cold coffee. At 11:00 we received our salad. Service was so slow but we were patient.
At 11:15 the waiter finally brought out the coffee, and told me they ran out of spicy chicken soup. At 11;30 he brings out the salad and a spicy chicken soup he said they whipped up, which was disgusting!! It was hot water with chicken broth and chips on top. No taste. At this point its almost 2 hours we haven't received our entrees.
At this point I asked to speak to a manager to bring to her attention. She was very rude and talked over me while I was explaining our concerns. She told us we can go somewhere else. Waved her hand in the air and left while I was talking. Very unprofessional, not to mention I have been working in this feild for over 20 years. This was so embarrassssing and I was angry.
We paid for the salad then left. We never got our entree over two hours. PLease contact me. Hopefully this will never happen again to another customer.
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