TransAir - Not Happy

TransAir employes unable to secure my seat! - Complaint
Review by ppl1010 on 2013-04-15
Rating: StarStarEmpty StarEmpty StarEmpty Star
GEORGIA -- I booked a flight form Atlanta Georgia to Detroit Metro (DTW). This flight was booked and payed for 3 weeks in advance; you can't print a boarding pass and seat selection until 24 hours before the flight, which I did. I boarded the plane looked for my seat and there was some one in it. The flight attendant came over and looked at my pass and tried to find me another seat, the interloper reported loudly that she wasn't moving and wasn't going to be separated from her child. I wasn't happy to say the least. I had a terrible flight with a terrible seat and more importantly a attendant that couldn't handle her business. my one leg was cramped the entire flight and was painful for at least 12 hours in total. No more TransAir.......
Comments:1 Replies - Latest reply on 2013-04-16
Posted by Ben There on 2013-04-16:
Now that most seat assignments come with an extra fee, this is happening at most airlines. Families often don't pay extra to ensure seat assignments together, with the idea that someone on the plane will move.

If the airline is in a lose/lose situation with this. Those people that pay extra for a seat assignment or check in as early as possibly to get a good seat get angry when families that don't plan ahead guilt people into moving... and families that don't understand that they should have made an effort like everyone else on the plane to get seats together get angry when the kids are in different rows than the parents.

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