Southwest Airlines - Damaged Luggage
Handling of luggage - Complaint
AKRON, OHIO -- We flew Southwest from Akron, OH to Denver to Phoenix on Saturday, April 7th and checked in 2 pieces of luggage. When we picked up our luggage in Phoenix our large American Tourister piece was all marked up and a corner was ripped when we opened it. On the top of that, the inside of the top was blown out on the side. This could only be caused by mishandling of the luggage.
When we were getting on the plane in Denver a group of our passengers commented how rough the baggage was being handled as it was being loaded on our flight to Phoenix. Almost every piece was being thrown upside down to land on the soft top and that is probably why mine was blown out on the inside.
Our return flight was from Las Vegas to Denver to Akron on Monday April 15th. When we picked up our luggage our large piece had a 2" rip on the back of it with some other added scuff marks. To put it bluntly, Southwest boasts free baggage service, but don't expect it to be handled as you would hope. You may be replacing it after your trip. Other then the luggage fiasco, the flights and crew were great!