Delta Airlines Complaint - Service - Customer Service
AUSTIN, TEXAS -- We bought our tickets to Colombia in February through our travel agent for a trip in December. We were given an "E-Ticket", which we presented to the desk upon check-in. We went through the whole process, including baggage tags before being asked for paper tickets. When we explained that they had not issued to us we were told that we couldn't board the plane and our tickets could not be printed at the airport. Then the agent tells the only way we can board the plane is to pay for the tickets again ($1,800). When I told him that this wasn't possible he hops over the counter and starts tearing the tags off our luggage!
We managed to get some relief through our travel agent, getting us a flight via Continental that got us there about 3 hours later than expected. We will never fly Delta again.