Boost Mobile - Customer Service Complaint
Boost Mobile Phone Company - Complaint
HOLIDAY, FLORIDA -- This man did not handle my complaint well at all. My girlfriend had gone in to pay for my monthly phone bill and he informed her that it was $50 and gave her a receipt. I wake up this morning to have my phone turned off. I had even got the text saying that my monthly bill had been paid. When I tried to make an out going call is when I noticed that the phone was no longer in service.
The BOOST MOBILE had a sign posted saying that it would be open at 10 but he wasn't there. I couldn't sit there because I had to go to work. I went back at 1:30. The OPEN sign was on and flashing but the door was locked. There was a return time of 1:30. But where was the representative? I went to convenient store next to the BOOST MOBILE because the representative routinely went back and forth between stores. The gentleman at the store called the representative and he said that he would be back in 20 minutes. Where is the professionalism?
And today of all days my phone had to shut off. My sister tried contacting me because she was having a health emergency. Low and behold though she couldn't get ahold of me. When I asked the representative why he didn't inform my girlfriend that the bill wasn't completely paid he smirked and said it was because she was giving just $50 and that we should know our bill was $55. I just got BOOST MOBILE a month ago. This was my first bill that I had to go in and pay. I was not impressed one bit.
When I asked the representative for a BOOST MOBILE CUSTOMER COMPLAINT line he told me to look at the number on the receipt. It was the number to the store that I was having issues with. I asked him who his boss was and he said he was his own boss and that he owned the store. When I asked who he reported to at the end of the day and what not he said no one. How is that possible if BOOST MOBILE is a corporation? He then told me that my bill was now paid and that the phone would be on in 10 minutes and that I was welcome to leave the store. When I continued to talk to him about my concerns he said that I had to leave now and that my issue were resolved.
This wasn't the first time that my girlfriend and I have had an issue with this same representative. When my girlfriend went in for her upgrade the same day I got my phone he upgraded the wrong phone...a phone that wasn't even on our plan and he somehow switched her line with a complete stranger. We didn't notice till we got home. Then we had to turn back and drive all the way back for his careless mistake. If he wasn't too busy playing music off of his phone and looking up different things then maybe he would have been able to handle the upgrade with no issues.
I don't imagine we are the only ones that have had issues with him. We have had two issues with him in a month and a half. WE are either unlucky or this representative doesn't know how to run this business and sure doesn't know how to talk to customers with respect and handle their problems. I would like to see this man removed from his position or to have this store closed. He is the only employee and he seems careless.