Clean Internet - Terrible Customer Service
Internet Filter - Complaint
CHESTERTON, INDIANA -- I've been a customer of Clean Internet for a while. I've found their filter to be clunky and too closed. The filter blocks partial access to some websites and it is difficult to get the "tech experts" at Clean Internet to open the sites completely. For example, I have trouble opening a certain business directory and the customer service personnel seem unable or unwilling to help me.
At first they answered my request with a condescending email insinuating that I had to be mistaken and that the filter had nothing to do with my problem. I asked them to please review the problem, since before installing the filter I had complete access to the site, but they once again countered with a rude reply and refused to even look into it! After another round of emails I got them to at least check the problem out and they discovered that the filter was indeed restricting access to this site.
I realize that I could have been mistaken as to the problem, but these "tech experts" exhibited none of the professionalism I would expect from a company. Instead of politely looking into the problem they rudely refused! I had to apply firm pressure to get them to help me with my problem. In the end they were mistaken, and yet I received no apology. Instead they simply sent me a terse email with stated: "Try it now. It will work." Yet they hadn't fixed the problem. But I was so weary with dealing with them that I didn't press the issue any further.
This is just one example of my dealings with Clean Internet; not an isolated incident. I have constantly been repulsed by Clean Internet's rude customer service department and I will not be renewing my license when it expires this year.
My advice to you if you want a good reliable filter is to bypass Clean Internet and go with someone you can work with. The fact is, all filters must be tweeked a bit for personal preferences and you need a customer service department you can work with.