CarRentals.com - We Got Ripped Off!
Car Rental - Complaint
I have been a customer of CarRentals.com for over a decade. Something has changed there recently. We arrived at the Cabo San Lucas, Baja, Mexico, airport and went to Thrifty to pick up our rental. Somehow, the $83 USD estimate for our 4 day rental was incorrect. They refused to rent us the car without the "mandatory" liability insurance. We went ahead and ended up paying $216 in the end.
When we made the same trip in 2007 and also rented from Thrifty, the estimate was 100% accurate. More disappointing, when I contacted CarRentals.com support about the problem, they told me I should have clicked on a link to read the details of the contract. The bogus price quote was apparently MY FAULT!
NO LONGER TO BE TRUSTED! STAY AWAY!