Quest Diagnostics - Improper Billing
Quest Diagnostics and Billing Errors - Complaint
WILMINGTON, NORTH CAROLINA -- Yesterday, I received a bill from Quest Diagnostics stating that my insurance refused the claim and that I was responsible for $1,320. I told the representative in the Atlanta office (they are assigned our state) that they had my name wrong on the invoice and that they hadn't sent it to the right state. They said that their policy was to send it to the state where the physician is licensed, he is licensed in my state.
They claimed this was an issue I needed to resolve. I could not get this resolved through the doctor's office either as they said Quest does all it's own billing. The representative I spoke with offered no apology and no further assistance.
Buyer beware to assure the laboratory working with your physician is covered by your insurance plan and has a pro active stance when it comes to correcting client billing errors. I am still trying to resolve this issue on my own.