Bank of America Complaint - Bank Cashier Check
NEW YORK CITY, NEW YORK -- I purchased from Bank of America a cashier's check in the amount of $2000.00 ion January 23, 2006. I have been a Bank of America customers for quite a while, I was never really satisfied with their service but a creature of habit I stayed with them. Anyway I mailed the cashier's check to a company on February 3, 2006 for a very important purchase. The purchase price on this item was only good up through a particular date in Mid-February. I called the company inquiring about the delivery of my item and was told that they have not received the cashier's check. I call the 800 number of BOA and asked why needed to be done to cancel the (lost) cashier's check and issue another. The CS rep told me to go to any branch and they will do exactly that. Well needless to say I entered the BOA branch in NYC and told the gentleman that greeted at the door what I needed and what their CS rep had told me to do. He directed me to the teller window where I waited 1/2 hour to be waited on. When I explained to the teller what I needed she told me to see the gentleman at the door. (The same guy who told me to see her). After I explained this to her she called a woman over. I explained to her my situation and she stated that she did not know what to do. I told her to do what the CS rep said and give me a new check. After a round of unless questions like (Is the check lost?)I was told that they could not reissue a new check until 91 (YES 91) DAYS LATER. I was told that the CS rep was incorrect and that unless I could give the bank double (YES DOUBLE) the amount of the check to hold for 91 days, I could not get a BANK CERTIFIED CHECK re-issued. I had to pay for the purchase again and will not be able to get my money back until April 23rd, 2006.
More Reviews on Bank of America: