DirecTV - Consistent Lie
PRESCOTT, ARIZONA -- "We have escalated your problem to our Engineering Department, but cannot tell you when the problem will be corrected."
The preceding identical response was provided in response to two totally unrelated requests for assistance over a period of months by multiple representatives and one supervisor. Both requests for correction remain unresolved and languishing in the mythical engineering department where personnel must be incredibly overworked.
If you hear the "We have escalated...." response, challenge the representative to the point of objecting to being misled. Then share your experience on sites like this one.