Cingular Wireless Complaint - Stay Away From Cingular - True Horror Story
N. MIAMI BEACH, FL -- I have never had such a bad experience with a mobile carrier. I am located in North Miami Beach, FL and joined Cingular in 7/2004. The main reason why I joined Cingular was because they have GSM phone and international agreements in all of the countries I travel to in a regular basis. I bought 2 Motorola V600 devices which have to be replaced 8 times during a course of a year. In addition to those issues, during the first year, Cingular made 3 billing mistakes, on the first one, they charged me $1000 more than what I should have paid (Mostly for international calls) just because the rep that I spoke with before going abroad forgot to add me to the international discount plan which costs $4 and gives you significant discount. When I called regarding the bill, I've been called a liar and I had to call almost 20 times during a course of two months trying to resolve it. I have agreed with a manager from customer support that I won't pay the bill until the dispute will be settled however I got threatening letters and calls telling me that I have to pay right away. After 2 months they have realized that they made a mistake and returned the money.
After replacing the phones almost 8 times within a year, I have decided that I might get another model (Cingular has discontinued the Motorola V600 due to unreliability). Cingular wasn't willing to give me any discount or a replacement model for the phone that I bought and they made me buy new phones (September 2005). I paid $450 for one Motorola Razor phone and one AudioVox SMT5600 phone. Two month after it hurricane Wilma came and ever since people can’t get a hold of me unless they try to redial 5 or 6 times, the message that they get is all circuits are busy”. I called Cingular almost every week but they kept telling me that they don’t have any open tickets in my area. I noticed that whenever I try to call other Cingular customer in my area I get the same message but that didn’t change the fact that Cingular has ignored all my complaints.
Since too many customers have complained about the same issues, this topic has reached the news today and now when you call Cingular, they tell you that there is a known issue since 2/1 and that the resolution date is unknown. They also tell you, and it is obvious that they read a text paragraph from an email or something) that all other provides are also effected by this issue which is not true. I called Cingular today and asked to break the contract due to all the issues I have and they want to charge me for almost 400 for that. I am so furious and might try to arrange a class action against them.
So here is a Summary: DON’T BUY A CINGULAR PHONE, IF YOU ARE A CINGULAR CUSTOMER, CHECK YOUR BILLS CAREFULLY, and DOCUMENT ALL YOUR CALLS WITH CUSTOMER SERVICE. MOVE FROM CINGULAR THE MOMENT YOUR CONTRACT EXPIRES.