McDonalds - Impressed by Response
WEST HARTFORD, CONNECTICUT -- This review is not about the food it is about how McDonalds took my complaint serious and did something about it.
Last week my husband and I had some rare time alone and were out and about doing errands. We stopped at this McDonalds about 4:00PM for a snack. The service was great and the food was good. What happened next was shocking. A group of kids (about 15-20 years old) came in and went table to table wanting us to listen to their speal and passing out pamphlets. Come to find out they were from PETA. We told them nicely we were not interested in listening. They would not listen. We told them again we were not interested and at that point one of the girls said you don't want to hear what we have to say. WE again said no and we are having a private conversation and please leave. They went table to table doing this and everyone was asking them to leave.
The shocker to me was when we were leaving I decided to mention it to the girls working. Two of the employees listened and were concerned, but when they told the shift manager she snapped at me that they have a right to be there that they can not ask them to leave.
When I got home I sent an email to McDonalds, NEVER expecting a response. Next day I got a call from the DM. He wanted to talk to me about what happened. Of course the shift manager covered her butt and said I was talking about the kids in the playscape, but I told the DM that I made it clear it was the PETA people. Next day I got an email from Corporate apologizing and assured me that they will take care of the issue and that they were not allowed in there. Few days later got an email from the store manager stating the same.
All in all I was pleased with the outcome. I hope that they did talk to the staff and make it clear that groups can not harass paying customers inside the store.
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