Allivet - Poor Customer Service

Dasuquin with MSM for large dogs - Complaint
Review by debanddob on 2013-04-18
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
HIALEAH, COLORADO -- Beware of this company's exchange policy even when the reason for the exchange is that incorrect merchandise was shipped.

I ordered 6 bottles of Dasuquin with MSM for Large Dogs at a cost of approximately $500.00 and was shipped 6 bottles of Dasuquin without MSM. Because I did not discover the mistake within 72 hours of receiving the delivery (I hadn't even opened the box within that period of time as I was out of time when the package was delivered), I was not permitted to return or even exchange the unopened merchandise.

Furthermore, there is no indication on the shipping document of the requirement to notify the company within 72 hours of their mistakes in order to make an exchange.

Finally, I suspect that Allivet is trying to reduce their inventory of Dasuquin without MSM as friends of mine have also recently received an incorrectly-filled order.

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