Best Western Plus - Unhappy With Hotel and Workers
WEST COVINA (GARVEY ST), CALIFORNIA -- Myself, sisters, mother, aunt and children all stayed at the Best Western on Garvey ave in Covina California on Friday 4-12 through 4-16. We came to town to see our grandmother all the way from Oregon and Montana! We were only in the hotel in the evenings because we were visiting family during the days.
On Sunday was our first problem, I sent my daughter to grab shampoo from the desk and the gentleman was very snotty and rude to her about coming down alone, so he called me in the room and was very rude about it! I am a paying customer and if I want to send my daughter for shampoo then it is my business. Then on Monday night we got back to the hotel around 9 pm and my sister and mother were going to take our kids down to the pool to swim for a bit. The kids ran down the hall to the elevator, they were not loud.
When they got to the 1st floor the employee greeted them with crossed arms telling them that our kids are too loud and people are complaint and sick with diabetes, my family told the guy well our kids have not been here all day and we are just going down to let them get energy out, we haven't had any complaints yet so it must not have been our children. When the employee was rude back that put my family on the defense! The employee told my family he was going to send out the sick man to talk to them! Sure enough he came out and started yelling at my sister, and excuse my language but he said, " you are a wh0#€, s!ut, c*nt, and if you wouldn't have opened your legs you wouldn't have these problems running around!" Then he asked her if she wanted to fight!!!!
My sister feeling threatened gave him a push. Well the cops were called and came up banging on my door at 930 pm. After talking with them and they even said they questioned why the employee would send another guest out after he was clearly angry.. So the cops left and we thought everything was ok! Come 430 am my sisters car alarm starts going off and she had a few attempts of someone trying to bust the windshield and when that didn't work they busted the back windows out. The cops were called back again! We tried talking to the front desk to talk with a manager and all we got was a run around, the manager will be in at 1230. Well we were supposed to be on the road at 5 am and it was now 9am we can't wait any longer with a 13 hour drive ahead if us.
So I left my name and number and at about 7 pm a man calls me to try and resolve the matter and I'm not 100 percent sure but I think he said his name was Marty!? Well he apologized and tried saying it was the angry customer who was just out to fight and his employee couldn't handle it himself so the guy took it upon himself to deal with it and was really trying to make it better. I asked for my mothers, aunts and my rooms refunded but all he said he could do was give us 2 nights free in that hotel whenever we want! Well after all that has happened and the very rude mr. Martin at the desk none if us will ever stay there ever again! We all would like to be refunded our money. Our rooms were 220, 222,223