American Airlines - Canceled My Reservation
OKLAHOMA CITY, OKLAHOMA -- I was to leave at 7:10 on Thursday Morning they did not cancel my reservation until 10:00 the night before. I tried contacting them and was on hold for 30 minutes each time. I finally left a call back number and was called 68 minutes later. This happened 4 hours after my flight departure time and I was not able to make the trip. They would not work with me and said their staff was sufficient to handle but I was not able to reach any one until it was too late to go.
I ask for a refund plus the deposit of 120.00 I lost because I could not make the trip. They refused to give me a full refund on the ticket they wanted to give me 50.00 less than the ticket cost me and told me it was not their fault I lost my deposit and to contact customer service. I said I have contacted customer service and they will not get back to me. This is a great way to do business. If your make your customers unable to fly and then short the refund.