Radioshack Complaint - Bogus Cell Phone Warranty at RadioShack
MIAMI, FLORIDA -- In August of 2005 my husband and I purchased matching LG cell phones and the two-year extended warranties. Within two months, the LCD display on the inside of my phone went blank. I returned to the Town & Country RadioShack, Miami where the then manager, Bryan, was able fix it. Within a few days, the screen again went blank and we again returned to RadioShack. Bryan offered to replace the phone on the spot(good customer service); however, they were out of stock. For several weeks afterward, we tried to contact Bryan for the replacement phone and the staff gave us the run-around. Finally fed up, I submitted my phone for repairs and two weeks later the store called me to tell me that the phone was not repairable. The reciept from the service center says the problem is the "hinge, POSSIBLE cause - unknown liquid visible as corro[s]ion." The $55 extended warranty does not cover the damage because the "possible cause" is corrosion. My phone is kept in a pocket in my purse in a desk drawer - there is no way the phone was sujected to liquid. My husband works in the Everglades where he is always getting wet and his phone works just fine.
To make a long story short, the RadioShack is under new management. The new manager is unwilling to assist me because he "does not know the history of the problem since he just took over the store."
And to add insult to injury, he wraps up our conversation prematurely because he is receiving a personal call on his cell phone. Very professional.
I just want a replacement phone or my money back for this bogus warranty. They have lost us as customers.
If you are planning on purchasing the "extended warranty" on a cell phone from RadioShack demand to get it in writing because they won't give it to you and don't expect them to honor it.