Europcar Cancun Mexico - Total Ripoff
Staff at the Europcar Rental Airport
CANCUN AIRPORT -- I booked through Europcar 3 months in advance online because their prices were very reasonable. We go to Mexico on a regular basis and thought we would try another company. That was our first mistake! The confirmation included a picture of the car we would be renting and even listed the car as a 5 passenger. Upon arrival we were shown a hatchback 4 passenger car even though we had a confirmation for a 5 passenger car. We tried to reason with them but they would not even listen to reason .When we asked them what an upgrade would cost they really tried to "sock it to us" with an outrageous price because they thought we had no other choices.
We walked across the street to Thrifty and got a better deal and better car and was in and out of the car rental in under 20 minutes.
I hope a million people read this email and avoid renting with Europcar!