Sears - Battery, Diehard Grp 51
BREA, CALIFORNIA -- I purchased a Die Hard battery in July of 2011 from Sears. Yes, less than 2 years ago. 21 months to be exact. Of course with their quality claims, I expected it to take me at least the average life of a battery, 5-6 years.
Today it was rendered dead at the Sears service center. The full coverage warranty conveniently expired at 18 months and the remaining warranty is prorated. I addressed the issue with the lead sales person who directly pointed the finger at the vehicle itself. However, the first battery went 6 years this one didn’t even make it 30% of the original life.
Additionally, the vehicle has been maintained at the highest possible level. While some wear and tear can be expected, less than two years is not acceptable. This leads me to the conclusion of a defective part. I do not believe I should have had to pay anything for the replacement and look to Sears to make good on their quality claims. The lead sales person told me there was nothing he could do. Really? I just paid 30% of the batter cost plus a batter service to replace their defective part. No wonder Sears is having issues.
They seem to forget that quality and customer service is what keeps people coming to their store. I hope my washer doesn't go out next.