DirecWay, Hughes Network Systems Informative - Satellite Dish Service
GERMANTOWN, MARYLAND -- I ordered Direcway for my computer internet use. I was told that it was faster than dial up and just as good or better than DSL service.
They totally lied. I had the service for a total of 6 days before cancelling. Out of the 6 days I had actual service about 3 of them. Out of the 3 days I kept getting booted off line. This happened because of light snow or the wind blowing. When I would call the service department for help, I would be on hold for up to 2 hours before speaking with an actual person.
By then the wind would quit blowing and I would be back on line. They said to call them back the next time I got knocked off line. What a joke. I am now fighting with them to get my $696.27 they charged my credit card. I spoke with 3 different people from DirecWay and was told 3 different amounts of credit I would be receiving.
The first guy Mike said I would receive a full credit with no charges. Melissa told me I would be charged $199.00 for installation fees. The manager "Tangerine" said I would get a credit of $422.00.
I have filed a complaint with the BBB and RipOff Report. I am also disputing the charges on my credit card.
Don't buy internet service from them unless you have all the time in the world to sit and wait for your online service to work and plenty of money to throw away.