Whirlpool - Worst Product and Customer Service EVER!
Whirlpool Front Load Washer - Complaint
CORPORATION, MICHIGAN -- Please read if you’re thinking about buying from Whirpool
The Whirpool front loading washing machine…hmmm…where do I start…oh, yeah, it’s a colossal piece of garbage. Four years ago my wife and I went shopping for a washer and dryer. We looked at quite a few, and then we came across the whirpool front loading washer…ahhh, the wave of the future. The end all solution to your washing needs. The best the market has to offer, and at over $1100, they should be. The salesman completely sold us on why we should spend a little extra for such a superior product. I thought, “I work hard,” I don’t make a ton of money, but this sounds like a long term, worthwhile investment. Wrap it up, the Washer and dryer combo. Fast forward…4 years later…”What’s that awful clunking sound the washer is making. Oh, it’s the drum. Maybe it’s off center. I open it up to find that the spider arm is broken…”Isn’t it only 4 years old?” Surely they Whirpool will fix this at no charge to the consumer, because as I was told 4 years ago, “This is the best technology.” Now mind you, it’s just my wife and me. She doesn’t have to do laundry for 50 people, or even 4 for that matter.
Calling Whirlpool…ring, ring ring…”Hello, this is Whirpool”…I explain to them what the problem is, and that we have only had this magnificent piece of gold for 4 years, what can you do for me…Sorry sir, the machine is only warranted for a year, you’ll have to buy the $350 part to fix it (reading between the lines “Your screwed sucker, thanks for the cash)…Really, you’re telling me that I spent almost $2000 of my very hard earned money for a washer and dryer set, and after only 4 years of use, you will not fix it. Allow me to paraphrase the reply in laymen’s terms…Nope, your SOL, and thanks for the green.
Here is my thoughts on Whirpool…they are a one of the worst companies out there for customer service. The front loading washing machine is a horrible product that should be pulled off the market and never sold again. My experience with this company will never happen again, because I will NEVER EVER buy another one of their products. So please, before you think about giving them your business by buying a front loading washing machine, think again…and remember this…I now have an $1100 paper weight.