Samsung - Problem Cell Phone
Customer Service - Complaint
SCARBOROUGH -- My cell phone would not hold charge and was only 1 month into warranty. Send it in 3 times to be repaired. Finally I was disgusted and asked for a new phone. Reply was they will provide a refurbished phone. This took many phone calls and a lot of patience.
Now it has been 15 days and no cell phone. Customer service puts me on hold for 20 minutes and says that they have to talk to warranty dept. They promised to call me back in 24 hours but no call.
This is terrible and I feel that they have taken advantage of me offering a Warranty that they will not honor.