Frontier Communications - Very Poor Internet and Repair Service
DSL - Complaint
HUNTINGTON, WEST VIRGINIA -- When we first moved here about 6 years ago we started with Frontier phone and DSL. Every time it rained our internet would stop working. We called many times and a tech would come out and not fix the problem. The last we called they told us that a tech would not be out for a month. We change our service to Lumus. Great customer service but still it turned out that they could not fix the problem as Frontier owned the lines in the street and to the house. The Lumus techs all tracked the problems to the lines out in the street and put in service tickets for Frontier to fix them. Well nothing ever happened.
Here we are 6 yrs later still stuck with Frontier. We just recently went back to them 19.99 deal as it is a bit cheaper than through Lumus. This year the problem has gotten so bad that we loose internet daily no matter if it is raining or not. I complained to the service department and they said that they couldn't help and all as they could do is send out another tech. He came out today, fiddled with the modem and wouldn't listen to me that the problem is not inside. Now I have speeds about as fast as dial up and still loose connection. E. G. it has taken me a little over a hour to get this posted.