Best Buy - Phone Protection Plan Is A Scam.
Geek Squad - Complaint
MACEDONIA, OHIO -- I got the Best Buy protection plan for my Android Incredible and one day I got the phone wet. I decided to take advantage of the plan and brought it into Best Buy for repair.
The agent I spoke to said the phone and/or battery could be damaged and that he would first send the phone out. They then called a few days later and told me the phone was working?. When I arrived, when they put the original battery in the phone, it would not work,. They never tested the battery which the original agent knew could be a problem, since the indicator showed it had gotten wet!
Then they sent me a new battery by mail and I was to bring the battery back to Best Buy and pick up my phone,. The phone worked but when I tried to charge the new battery, it did not get higher than 2%!. I took the phone and battery back to Best Buy and explained that the battery was not charging?. They called me the next day and said the phone was ready!.
However, when the agent tried to transfer my contacts, the phone would not start because the battery was dead'. He tried for 40 minutes to charge the phone and it would not get above 2%:.
They hadn't done anything!I am now waiting for another battery in the mail and am going to have to make my 6th trip to Best Buy to get the phone, which may or may not be working.