America Online Complaint - AOL Impossible to Cancel
STEWART, TENNESSEE -- Today Feb 18 2006 I ONCE again have tried to CANCEL my service with AOL. We signed up with AOL in April 2005, we TRIED to use it with our MAC for the web cam, and it didn't work the way we wanted it to so we called and canceled it in June 2005. In Nov. 2005 I noticed that it was still debiting out of our account, so I called ONCE again to cancel it.... I was told that it was not canceled in Jun, that the screen name and info was NOT verified, BUT I CLEARLY remember having problems with them for over 45 min, and then after going threw everything they cleared the info, and canceled the account. SO THEY SAID..... Well NO the account was still active and I asked them to look and see if our screen name and e-mail was accessed, they said NO. So I asked for a refund from Jun-Nov 2005, they said NO because "when you order cable and you do not watch it, you still have to pay for it" BUT I CANCELED AOL IN JUN! Well I looked on line at the MANY people complaining about continuous charges after they have canceled services, and decided I would call again to see about a refund. SO I called Dec 2005 and spoke to a nice Rep (so I thought) he told me that he would refund 60.00 back to the account, but he was going to reactivate the account, refund the money and CLOSE the account.... I was REALLY hesitant about this! BUT, I did it.... MISTAKE!!! He OPENED it, refunded the money... but did NOT close the account, SO AGAIN I was charged 23.90 for Jan and Feb 2006. I CALLED again to cancel and to ask, demand my money back from these SLIME BALLS, and they gave me an address where I am going to have to pay 39 cents and my bank statement and a letter stating that I canceled in Dec, and how I feel that I need my money back! SLIME BALLS!!!! I know that I will be billed AGAIN next month, I KNOW that I will never see the money that I am out, even after I pay 39 cents to mail a letter to them to tell me they NEVER received my letter will I STILL BE CHARGED!!!!! This company needs to be put to an END!!!!!!! TOO MANY people have the SAME complaints, and the bank drafts to PROVE this problem...... WHY doesn't anyone fix them for good??????
Then on ALL of your phone calls to them they keep you on for FREE for 30 days, and they are so nice when they tell you this and SO sad to see you go.... Well you can KEEP your 30 days or lifetime free to AOL and shove it up your A$$. I WANT MY 200.00 back!!!!!!! I WILL NEVER have AOL!!!!!!!!!